FAQ - Frequently Asked Questions

What are the shipping times for your products?

We typically take 24 hours to process your order. Once this step is completed, it will take approximately 3-4 additional days for your package to be delivered to you. These times may vary depending on your location and peak demand periods. We do our best to ensure you receive your items as soon as possible.

Do you ship worldwide?

Yes, absolutely. We ship our products worldwide. No matter where you are, we do everything we can to ensure that our posters and images can reach you. We work with international delivery services to ensure that your orders reach you safely.

Where do we ship your product from?

Our offices are located at 66 Avenue des Champs Elysées, Paris, 75008 in France. Our logistics partners allow us to offer you a fast and reliable service, wherever you are.

Do you provide product tracking/tracing information?

Yes, we provide tracking information for all orders. Please wait about 24 hours after your order for the tracking information to be available. You can request it from us by email at the following address: cellandart.contact@gmail.com . We will be happy to help you track your package.

Some items are missing from my order, what's happening?

Our products may be shipped separately depending on your order. If your order includes items from different warehouses, they may be shipped separately, which may result in deliveries at different times. Rest assured that the remainder of your order will most likely arrive shortly. If you have any concerns, please do not hesitate to contact us.

I received a damaged item. What can I do?

We are sorry to hear this. Please send us a photo of the damaged item to the email address: cellandart.contact@gmail.com . We promise to send you a similar replacement item as soon as possible to remedy this situation.

Where are you located?

We are based in 66 Avenue des Champs Elysées, Paris, 75008. This is where we manage our entire business, from selecting our products to shipping them.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance procedures. You can track your order at any time to know where it is. If you need further assistance tracking your package or would like more information, please contact us by email at cellandart.contact@gmail.com . We are here to help.

Do you have a refund policy?

We strive to resolve any issues our customers may have with their items. However, if you would like a refund, we can of course provide a refund, provided the request is made within 30 days of the order date and the products concerned are not on sale. For more information, please see our full refund policy on our website.